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Refund Policy

Floral Products And Plants

At Magnolia the Florist, we take pride in the quality of our flowers and plants and strive to ensure that every order arrives fresh and beautiful. If you encounter any issues with your order, please review the following policy to understand our refund and replacement procedures:

1. Complaints and Issues
   If you are dissatisfied with the quality of the flowers or plants you have received, you must contact us within 24 hours of receiving the goods. This allows us to address the issue while the products are still fresh.

2. Contact Method
   Please send an email to our customer service team at cs@magnoliaflorist.co.uk. Be sure to include:

   • Your order number
   • A clear image of the flowers or plants received that clearly shows the issue

3. Resolution
   Upon receiving your complaint, we will assess the situation. If we find that the flowers or plants do not meet our quality standards, we will offer a replacement or refund as deemed necessary. Please remember it can take some time for your bank or credit card company to process and post the refund too.
   If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Refund Policy for Non-Floral Goods

At Magnolia the Florist, we are committed to providing high-quality products and exceptional service. If you experience any issues with non-floral items, please refer to our refund policy below:

1. Complaints and Issues
   If you are dissatisfied with the quality or condition of any non-floral goods, you must contact us within 24 hours of receiving the item to ensure timely resolution.

2. Contact Method
   To initiate a complaint, please send an email to our customer service team at cs@magnoliaflorist.co.uk. Be sure to include:

   • Your order number
   • A clear image of the item that highlights the issue

3. Resolution
   Once we receive your complaint and review the situation, we will offer a replacement or refund as necessary, based on the nature of the issue.

Thank you for shopping with Magnolia the Florist. We appreciate your understanding and cooperation, and we are committed to ensuring your satisfaction with every purchase.